How can we help?
Find answers to common questions below, or reach out to our support team directly.
Contact Support
Having trouble or have a feature request? We'd love to hear from you. Our team typically responds within 48 hours.
support@myriadloop.comAverage response time: under 48 hours
Frequently Asked Questions
Most trackers penalize you for every day you miss, even rest days. Consista only scores days you actually planned to do a habit. Rest days, sick days, and off-schedule days are invisible to your score. Plus, our AI analyzes how your habits correlate with each other, revealing patterns no other tracker can show you.
When you create a habit, you set which days you plan to do it (e.g., Monday through Friday). Your consistency score is calculated only from those planned days. If you planned 5 days and completed 4, your score is 80% -- not 57% like trackers that count all 7 days.
Absolutely. Your habit data is stored locally on your device first. Cloud backup is optional and encrypted. We never sell your data, don't use advertising trackers, and don't collect your IDFA. AI analysis uses anonymized, aggregated data only. Read our full Privacy Policy for details.
Yes. Consista is built local-first. All your habits, logs, and scores are stored on your device and work without an internet connection. Cloud sync happens automatically in the background when you're connected.
You can cancel your subscription at any time through your device's settings. On iOS, go to Settings > Apple ID > Subscriptions > Consista > Cancel. On Android, go to Google Play Store > Menu > Subscriptions > Consista > Cancel. You'll retain access to Premium features until the end of your current billing period.
After you've tracked habits for at least two weeks, Consista analyzes the correlation between your habits using statistical methods and AI. It can reveal insights like "When you meditate in the morning, you're 40% more likely to exercise." This is a Premium feature.
Consista is available on iOS (iPhone and iPad) and Android. We support iOS widgets, Siri shortcuts, and home screen widgets on Android. A web dashboard is planned for the future.
Subscription not activating
Try restoring purchases from the Settings screen in the app. If the issue persists, ensure your App Store or Play Store account is signed in and contact us.
Data not syncing
Cloud sync requires an active internet connection and a signed-in account. Check your connection and ensure you're signed in via Settings > Account.
Notifications not working
Ensure notifications are enabled in your device settings for Consista. On iOS, check Settings > Notifications > Consista. On Android, check App Info > Notifications.
Request data deletion
You can delete all local data from within the app. To request deletion of cloud data, email us at support@myriadloop.com with the subject "Data Deletion Request."